Privacy Policy and our Cookie Policy too

Here at CoccoMio, we take your privacy and personal information very seriously. We wouldn’t want a company to sell, trade, share or give away our personal information. So you can rest assured, we’d never do that with yours.

We are committed to building and maintaining trust and confidence with our visitors and customers. So we’ve put together this easy to read Privacy Policy for you.

We want to be completely transparent about the information that we collect and what we do with it, along with the various applications and service providers that we use to help collect, store and manage this information. You will also learn about your rights and what you can do about it.

So have a read and be sure to let us know if you have any questions so we can put you at ease, knowing your information is safe and secure with us.

1. Who are we?

CoccoMio is a trading name of Lettuce Inn Ltd, which is a registered company in the United Kingdom and registered at the following address:

Lettuce Inn Ltd trading as CoccoMio
1a Britannia House
Leagrave Road
Luton, Bedfordshire
LU3 1RJ, United Kingdom

According to EU GDPR legal jargon, we are what is known as the “Data Controller”.

If you should have any questions or comments about our privacy policy, please do not hesitate to contact our “Data Protection Officer” (more legal jargon) from our contact form. They will be more than happy to help you out.

2. What information do we collect and why?

2a. Personal Information:

We collect some personal information that you provide when you either sign up to our mailing list, purchase something from our online store or get in touch with us via email, chat or phone.

This information may include but is not limited to, things like:

• Your Full Name
• Your Email address
• Your Telephone Number
• Your Billing/Shipping Address, City, Province/State, Post Code and Country
• Payment information
• Your Language and interests

What do we do with this information? We use this information to provide you with the services that we provide such as our mailing list and when you purchase something from our online shop.

2b. Usage Data:

When you visit our website, https://coccomio.com, we may collect what is known as usage data, to help us monitor our website traffic. I say may, because we use cookies to collect this information from our website visitors which require your consent, so you can also opt out.

This information is recorded anonymously unless you are already signed up to our mailing list or our online shop. In which case, we connect the dots. Meaning we connect your usage data to your personal information, so it is no longer anonymous.

This is information such as, but not limited to, things like:

• Where you are from
• Your browser language
• Referral source
• Length of visit
• Page views

What do we do with this information? We use these statistics to help us analyse our website traffic, so we can better improve our website along with the services and products that we provide. We want to make sure that you are getting the information that is relevant and important to you.

3. What gives us the right to collect and use your information?

Your consent of course. When you visit our website, https://coccomio.com, our cookies require your consent to collect Usage Data.

Your consent is also required when you sign up to our newsletter and shop in our online store.

4. How we collect your information and the apps and service providers we use to help process and manage it.

As you can imagine, we use a number of applications and service providers to help us manage our business. Tools to help us analyse our website traffic, manage our accounting and orders, process payments and to help manage our mailing list, amongst others.

Since we are technically sharing your data with these applications and service providers, we’re listing them all here.

4.1. Cookies:

We use cookies on our website, https://coccomio.com, to help us collect usage data. We use this information to see how visitors interact with our website, to help us improve our service for you.

When you visit our website, your consent is required and you can opt out.

We do have some cookies that are required for the functionality of our online shop. So if you are going to purchase from our online shop, you will need to leave these cookies enabled. These cookies are used to add products to your cart, process orders and payments.

4.1a. Google Analytics:

We use Google Analytics to help us understand how our customers use our website, https://coccomio.com.

You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout.

4.1b. Facebook Pixel:

We use facebook pixel to help us monitor our Facebook ads so we only provide users with information that is relevant to them.

You can opt out of Facebook targeted advertising at:

https://www.facebook.com/settings/?tab=ads

4.2. MailChimp:

We use MailChimp to help us collect your information and manage our newsletters and communications with you.

You can read more about MailChimp’s privacy policy here:

https://mailchimp.com/legal/privacy/

4.3 Paypal and Stripe:

We use Paypal and Stripe to help us process payments when you purchase something from our shop. We take credit card information very seriously and they are both PCI-Compliant to ensure that your information is very secure and safe.

You can read more about their privacy policies here:

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
https://stripe.com/gb/privacy

5. Your Rights:

This is the part where we read you your rights regarding your Data that we process.

• You have the right to know what information we have about you.
• You have the right to request that we correct or amend any of the information that we have.
• You have the right to request that we do not process or use this information to contact you.
• You have the right to withdraw your consent
• You have the right to request that this information is deleted from our records.

How to exercise your rights
All that you have to do is to contact us and we will deal with your request as early as possible and always within one month.

6. Security:

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access, we have put in place suitable security measures to safeguard and secure the information that we collect and no one outside of our organisation can access it.

7. Changes to our Privacy Policy:

We may from time to time update our Privacy Policy to reflect changes in the applications and service providers that we use to help us collect, store and manage your personal information. As well as to reflect any legal changes that may be put in place.

8. Contact Us:

If you should have any questions about our privacy policy, please do not hesitate to contact us.